Occasionally when VERIFYiQ is updated, your browser will still "remember" pieces of our previous code. These can conflict with the new version. In order to resolve this inconsistency, you can perform a "hard refresh" that does more than simply clicking the refresh wheel on your browser.

In most browsers on PC and Mac, you can perform a simple action to force a hard refresh:

Hold down the Shift key on your keyboard and click on the reload icon on your browser’s toolbar.

There are also keyboard shortcuts to perform the equivalent hard refresh. Because there are multiple ways to do the same action, they will be listed below:

  • Chrome, Firefox, or Edge for Windows: Press Ctrl+F5 (If that doesn’t work, try Shift+F5 or Ctrl+Shift+R).

  • Chrome or Firefox for Mac: Press Shift+Command+R.

  • Safari for Mac: There is no simple keyboard shortcut to force a hard refresh. Instead, press Command+Option+E to empty the cache, then hold down Shift and click Reload in the toolbar.

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