We use Two-Factor Authentication (2FA) whenever possible. It adds an extra layer of protection for our VerifyiQ information as well as your clients' information. 2FA renders a stolen or hacked password useless, as a new, uniquely generated code must be used in addition to the stolen password.

Currently, 2FA is only available on our Enterprise plan. See the Enterprise plan details here.

To enable 2FA using your mobile device, click on the "Gear" symbol in the top right-hand corner of your account. Then select "Two Factor Authentication" and “Enable” in the pop-up box. Scan the QR Code with your phone’s camera using a 2FA software (more on that below). If you are using a Desktop version of 2FA, click on “Setup Manual” and copy the code into your 2FA software.

If you ever need to disable 2FA, the process is similar: (Gear > Two Factor Authentication > Disable).

VerifyiQ supports any TOTP (Time-based One-Time Password) 2FA software. Below is a step-by-step guide on how to set up 2FA with Google Authenticator, Microsoft Authenticator, Twilio’s Authy, and Okta.

How to set up Google Authenticator:

  1. Download and install the Google Authenticator application on your mobile device.

  2. View your barcode and scan it using the app.

  3. Under settings, you’ll set your password and/or pin. If you have an iPhone, you might be able to use Face ID instead.

How to set up Microsoft Authenticator’s 2FA:

  1. Download the Microsoft Authenticator application on your mobile device.

  2. Open the app and “Skip” the page that asks you to sign in or scan a QR code.

  3. Click on “Add account,” continue when prompted, and click “Other” under the kind of account you’d like to add.

  4. Allow your authenticator app to access your camera, and scan the QR code generated on your computer screen for 2FA.

  5. After scanning the QR code, enter the confirmation code on your mobile device’s screen.

Many iPhone users prefer Microsoft Authenticator because it backs up directly to iCloud.

How to set up Twilio’s Authy:

  1. Download the Authy app – Available on Android, Apple, and Desktop. (When searching in the app store, search for Twilio Authy.)

  2. Once you've got Authy, you can add 2FA setup for most apps. You'll simply select the "+ Add Account" button each time you're creating a new 2FA generator.

  3. Under settings, you’ll set your password and/or pin. If you have an iPhone, you might be able to use Face ID instead.

It’s a fairly simple process, but should you run into any roadblocks, go to Authy.com/help for support!


How to set up 2FA in Okta:

  1. Go to https://signon.okta.com and enter your login information.

  2. Once you can see your Okta dashboard, click on “Settings” in the bottom left-hand corner.

  3. In your settings, scroll down to “Extra Verification” and select either Google Authenticator or SMS Authentication. (Both function similarly.)

  4. To set up Google Authenticator, click “Set Up” and select which device you have – Android or iPhone. This will prompt you to download the application from the app store.

  5. After downloading the Google Authenticator app, scan the generated QR code on the next page and enter the code on your phone’s screen.

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